396 Bet's Privacy Policy

1 What Information We Collect

396 bet collects various types of information in the course of providing its services. This falls into two categories — information you provide directly, and information collected automatically as you use the platform.

What You Provide Directly

• At registration: full name, date of birth, email address, mobile number, and residential address
• For KYC verification: a copy of your National ID, passport, or other government-issued identification
• Payment information: bKash, Nagad, or Rocket account numbers (full details are never stored)
• What you write in support tickets or chat
• Information provided when participating in surveys or competitions

Automatically Collected Information

• IP address and approximate location (city-level only, not precise GPS)
• Device type, operating system, and browser version
• How long you spent on the platform, which pages you visited, and which buttons you clicked
• Login times, betting history, and gameplay patterns
• Cookies and Local Storage Data

2 How We Use This Information

Collected data is used only for specific, defined purposes. 396 bet never uses your information for anything unnecessary. A full list of how we use your data is provided below.

We analyze your gaming behavior to promote responsible gaming. If a player's activity appears unusual, our system automatically triggers an alert and the support team will reach out if needed.

3 Who Your Data Is Shared With

396 bet does not sell your personal information to any advertising agency or data broker. However, limited data sharing with trusted third parties is necessary for the platform to operate effectively.

• Payment Providers: bKash, Nagad, Rocket — only the information needed to confirm transactions
• KYC Verification Partner: International-standard identity verification providers that are GDPR compliant
• Game Providers: Session data necessary to keep the game running normally
• Law Enforcement Agencies: When required by a court order or legal obligation
• Analytics Services: Anonymous and aggregated data that cannot be used to identify you

If the business structure of 396 bet changes (e.g., through a merger or acquisition), users will be notified in advance and their data will remain subject to the same Privacy Policy.

4 Cookies & Tracking Technologies

396 bet's website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.

Cookie Types & Purposes

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of login and payment features. The use of marketing cookies is entirely subject to your consent.

5 Data Retention Period

We don't hold your data indefinitely. Each type of information has a defined retention period, after which it is automatically and securely deleted.

• Account Information: For the full duration of the active account and 5 years after closure
• Transaction Records: 7 years as required by law
• KYC Documents: 5 years after account closure
• Support Conversations: 2 years from the date of resolution
• Analytics Data: In anonymized form for up to 2 years
• Marketing Consent Logs: 3 years after consent withdrawal

6 Your Data Rights

As a 396 bet user, you have important rights over your personal data. Exercising these rights is completely free of charge.

• Right to Know: You can request to see what personal data we hold about you
• Right to Rectification: You can request corrections to any inaccurate information
• Right to Erasure: You can request deletion of your data under certain conditions
• Right to Restrict Processing: You can request that use of your data be restricted while an investigation is ongoing
• Right to Portability: You can receive your data in a readable format
• Right to Object: You can request to opt out of marketing communications

To exercise any of the rights above, write to our support email. We aim to respond within 30 days of receiving your request. For complex requests, it may take up to 90 days — and we'll let you know in advance if that's the case.

7 Protection of Minors' Privacy

396 bet is a platform exclusively for adults. Registration is not permitted for anyone under the age of 18, and we do not knowingly collect personal data from minors.

• Age verification is mandatory at registration
• KYC documents requested when age is in doubt
• Any account identified as belonging to a minor is immediately suspended and the associated data is deleted
• If you believe your child has registered on our platform, please contact us immediately

8 Our Security Measures

396 bet uses industry-leading technical and organizational security measures to protect your data. Our security team monitors systems around the clock to prevent any unauthorized access.

• 256-bit SSL/TLS Encryption: All website and app communications are encrypted
• Data-at-Rest Encryption: Stored data is also kept in encrypted form
• Two-Factor Authentication (2FA): An extra layer of security on your account
• Firewall & Intrusion Detection: Suspicious activity is blocked automatically
• Regular Security Audits: Periodic reviews by independent experts
• Staff Training: All staff receive regular data protection training
• Minimum Access Policy: Staff can only access the data necessary for their specific role

In the event of a data breach, we will notify the relevant regulatory authority within 72 hours and inform affected users as quickly as possible. Please note that no method of transmission over the internet is 100% secure, so we strongly encourage you to use a strong password and never share it with anyone.

9 Privacy Policy Updates

396 bet may update this Privacy Policy from time to time. Changes may be prompted by new legal requirements, new platform features, or improvements to our data practices.

• For significant changes, registered users will receive at least 14 days' advance notice via email
• The "Last Updated" date at the top of this page will always reflect the most recent revision
• A banner notice will be displayed on the platform when major changes are made
• Continued use of the platform after any changes will be considered acceptance of the updated policy

To view a previous version of our Privacy Policy, contact support. We retain versions from the last 3 years.

10 Get in Touch

If you have any questions, concerns, or complaints about this Privacy Policy, please reach out to our Data Protection Team. We take every message seriously.

We always aim to resolve issues directly. However, if you remain unsatisfied after receiving our response, you have the right to lodge a complaint with your local data protection authority. 396 bet will cooperate fully with that process.